The utility company faced serious issues with its reporting and analytics solution. Problems with data quality, visibility, and scalability created a lack of trust. Finding the source of errors was difficult, requiring significant manual effort and causing frustration.

We began by interviewing key people from both business and IT departments. We conducted a thorough analysis of their data supply chain, focusing on reports. This helped us pinpoint the biggest problems and their root causes. We then recommended improvements for data architecture, reporting, and governance, along with a plan to implement them.

The company gained a clear view of its data processes and information flows. Our audit helped them improve visibility, accountability, and data quality. This significantly reduced potential risks, valued at over €10 million, and strengthened their ability to manage data effectively.